Trouble Code

Meaning

Things to try first

1

1

Processor missing , not seated properly, or defective 

check for bent pins, reseat proc.

2

2

Power supply error

check for overheating, short-circuit

3

3

Memory missing, not seated properly, or defective

reseat DIMM, try other slot

4

4

Video card missing, not seated properly, or defective

reseat video card

5

5

PNP/PCI initialization error

remove PCI cards check for short

6

6

BIOS corrupted

FLASH BIOS

7

7

System Board defective

clear BIOS settings, check cables

8

n/a

Hard Drive defective

check cables, BIOS settings

9

n/a

CD-Rom/CD-RW drive defective

check cables, BIOS settings

10

n/a

Zip Drive defective

check cables, BIOS settings

11

n/a

Monitor defective

check cable for bent pins, power

12

n/a

keyboard defective

check cable for bent pins, stuck key

13

n/a

Mouse defective

check cable for bent pins, clean

14

n/a

Floppy Drive defective

clean and check device cables

15

n/a

Ghost Image/District Software corrupt

re-image hard drive

16

n/a

Chassis broken or cracked (accidental damage)

not covered under HP warranty

17

n/a

HP LaserJet repair

not covered under HP warranty